Refund policy

Return & Refund Policy

Effective Date: October 2026

At Shopigulf, we want you to be completely satisfied with your shopping experience. Please read our policy carefully regarding returns, exchanges, and refunds.

1. Returns 
 To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery. Send us an email at shopigulf.store@gmail.com along with photos or a short video showing the issue.

3. Non-Returnable Items

Certain items cannot be returned due to hygiene and safety reasons (such as opened personal care items or used cosmetics, unless defective).

4. How to Start a Return

To initiate a return or replacement, please contact our support team at shopigulf.store@gmail.com with your order number and reason for return. Our team will guide you through the process and coordinate with our UAE fulfillment service for a smooth pickup or resolution.

5. Refunds

Please note that we operate on a replacement-only policy for damaged or defective items. We do not offer cash or direct payment refunds once an order has been successfully delivered.